The Nikkei Weekly Interview [Japan Business News]

There is something infectious about talking with a person who loves their work. In this informative conversation, Charles tells Peter how Continental Japan became the ‘hometown airline’ in more cities in Japan than any of its rivals – even though it’s a foreign company. He describes their innovative, niche-oriented promotional strategies in each market. We talk about entertainment systems and the differences between airlines, special programs that help to cement long term relationships, and the ins and outs of making their services truly multilingual. Charles shares with us Continental’s can-do, employee-central philosophy, which was hard-won after the airline bottomed out and found it’s way back to a positive balance.